Thomas Woodberrys Terms of Business

These Terms and Conditions govern your use of the Thomas Woodberrys website (the "Site") and your relationship with Thomas Woodberrys ,whose registered office address is at 3 Middle Street Mews, Middle Street Galway (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. If you have any questions on the Terms and Conditions, please contact us at woodberrywines@eircom.net

1 Ordering

Orders may be filled and placed by clicking the 'confirm order' button. In doing this you are making a commitment to buy from us within our terms. We will respond with an email confirmation of the order once your payment has been received. This confirmation email will be sent by us and may end up in your junk folder. If it does please make sure our domain is white-listed so that you receive any other communications about your order as quickly as possible.

2 Payment

Payment will be accepted by debit card (Laser, Delta, Maestro, Electron), credit card (Visa, MasterCard), or charge card (American Express). All credit and charge card transactions are subject to validation checks and authorisation by the card issuer. We may need to contact you again to verify details before we deliver, and will not be held responsible for any delay so caused.

3 Contract

At the point at which your payment is received by us a legally binding contract will exist between you and the Company, but we reserve the right to refuse or amend any order up to the point of dispatch (for wines for delivery), and you have the right of cancellation as set out below. If we have to amend your order we will always contact you before proceeding with the sale. In registering on the site or placing any order for alcohol you confirm that you are over 18. No contract shall exist between us and anyone under 18 who attempts to order or to take delivery of alcohol. If our drivers are in any doubt about this they are instructed not to leave the goods and the sale will be cancelled.

4 Availability

Thomas Woodberrys does its utmost to ensure that all wines offered on the website are currently available, but availability maybe limited, particularly in the case of the small producers.  All products are offered subject to availability.

5 Pricing and Discounts

Prices are given per bottle (75cl for wine) or as otherwise listed. Our general lists display the standard bottle price followed by a discounted price if the wine is on promotion.

Discounted prices apply to a minimum quantity of one case of wine (twelve bottles), which may be mixed in any combination across our range, subject to collection or a single delivery address.

Unless otherwise stated in respect of particular offers, prices include duty and VAT and are quoted in Euros €.

Whilst we make every effort to ensure availability of wines offered and correct pricing, mistakes can occur. If a product is accidentally offered at an incorrect price, we reserve the right to refuse to supply at the incorrect price and will contact you to see if you wish to proceed with the sale at the correct price.

6 Delivery

See our Delivery page for terms and charges

7 Acceptance

Any claims for short delivery or breakage or any other defect or deficiency must be notified to us within 24 hours of delivery.

You will be deemed to have accepted the goods as delivered and in fulfilment of your order unless we hear from you within 48 hours of collection or delivery, and you will not be entitled to reject them thereafter except as set out below.

8 Cancellation and Complaints

Orders delivered may be cancelled by you within 48 hours of receipt (by you at your designated delivery point). In this case the goods (in good condition and unopened) must be returned to us.

 

Cork Taint Pledge

Very occasionally, a wine may suffer from cork taint, the unpleasant effects of a faulty closure. Cork taint is more common in bottles with a traditional cork closure, and is recognisable by a damp wood or rotten cardboard smell. It's often quite pungent, and immediately detectable when opening a bottle for the first time.

Customer Service

Not happy with a wine, a delivery, or any aspect of our service? Contact us and we will be only too happy to help you in any way we can.  Please contact us directly on 091-533706